Our Residential Senior Move Coordinator serves as the central project manager for individuals and families relocating their homes.
The SMC handles all logistics, scheduling, and vendor communication to ensure a stress-free transition, acting as the primary point of contact between the client and moving crews.
KEY RESPONSIBILITIES
Client Communication: Serve as the dedicated point of contact, updating clients on packing, loading, and delivery status.
Logistics & Scheduling: Coordinate moving dates, assign moving crews, and arrange transportation for household goods.
Vendor Management: Book and oversee third-party service providers such as moving companies, cleaning crews, and storage facilities.
Problem Solving: Proactively troubleshoot any on-site issues, such as weight overages, damaged items, or scheduling delays.
Documentation: Prepare and maintain accurate moving inventories, paperwork, and billing/invoice records.
QUALIFICATIONS & SKILLS
Organization: Strong project management and spatial planning skills to ensure all client belongings are tracked and efficiently placed.
Customer Service: High emotional intelligence, patience, and professional communication to ease the natural stress of relocation.
Problem-Solving: Ability to think on your feet and implement quick, practical solutions when unforeseen logistical issues arise.
